*NOTE* The Affiliated email password reset portal only works if you've completed the setup for it previously.  If you have not completed that setup, please email the helpdesk at helpdesk@c21affiliated.com.

1. From your internet browser, go outlook.office365.com
2. Click on the “Can’t access your account?”.
3. 
4. Click on “Work or School account” when prompted.
5. 
6. On your screen (as highlighted below), enter the affiliated email address you use for your email login, followed by the security characters as they display on your screen, then click Next <Please see the picture below for reference – we do not recommend using the words with audio option.>  *NOTE* Agent email usernames are typically in firstname.lastname@c21affiliated.com format but please contact our helpdesk if you are not sure of your username.
7. 
8. Verification step 1 will appear on your screen.  Click on the Email button to have an authentication code emailed to the email address you set up previously to receive password reset requests.

9. After you’ve received the verification code, enter it in the box as prompted, then click Next.  *NOTE* these verification code emails can get trapped by the spam filters of some mailboxes, so please check all your email folders for these messages.  Also, the code emails can sometimes have a delayed delivery depending on your email provider and internet/cellular connection status.  If you experience such a delay, reboot your device, verify your connection, and check your email again.
10. 
11. The process should now proceed to Verification step 2, where you’ll need to provide the cell phone number that tied to your account.  Please select either the Text or Call option, then enter your cell phone number and press the corresponding button action to receive your verification Text or Call. 

12. Enter the provided code and click Next. *NOTE* these verification code texts or calls rely your cellular network connection and your cell phone being powered on. If you do not receive the text or call, please reboot your cell phone, then request the code be resent.

13. If you’ve provided the correct security information, you should now see the prompt to enter and confirm your new password.  Create your new password now, then click Finish.

14. Congratulations!  You’ve completed a self-reset of your Affiliated email password, and you'll receive a confirmation email of this at your personal email address.  Click on the “click here” link as prompted to sign into your Affiliated email.